Frequently Asked Questions
We’re Here to Help
At BC Vapor, we want your shopping experience to be simple, transparent, and worry-free.
Below you’ll find answers to the most common questions about our products, shipping, payments, and policies.
If you can’t find what you’re looking for, our support team is always happy to help — just reach out to us anytime.
Yes — every item we sell is 100% genuine and sourced directly from authorized distributors or trusted brands.
We never sell counterfeit or imitation products.
All products meet Canadian safety standards and are quality-tested.
However, vaping products contain nicotine, which is addictive and not recommended for minors, pregnant women, or individuals with medical conditions.
Yes! We provide nationwide delivery with real-time tracking updates once your order is dispatched.
Delivery typically takes 2–7 business days, depending on your location.
Currently, we only ship within Canada due to vaping regulations and customs restrictions.
After your order ships, you’ll receive an email with your tracking number so you can follow your delivery status online.
Yes! We provide nationwide delivery with real-time tracking updates once your order is dispatched.
Delivery typically takes 2–7 business days, depending on your location.
Currently, we only ship within Canada due to vaping regulations and customs restrictions.
After your order ships, you’ll receive an email with your tracking number so you can follow your delivery status online.
For hygiene and safety reasons, we cannot accept returns or exchanges on used or opened vape products, including e-liquids, coils, and pods.
However, if your item arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery with your order number and photos of the issue.
We’ll review your case and arrange a replacement, store credit, or refund where applicable.
Additional notes:
All return requests must be approved before shipping items back.
Refunds are processed to the original payment method within 3–5 business days after inspection.
Shipping fees are non-refundable unless the error was on our part.
We reserve the right to deny refunds for items returned in used or non-resalable condition.
No. BC Vapor strictly complies with Canadian vaping laws and sells only to adults aged 19 or older.
We enforce age verification at checkout and may request additional proof before processing an order.
We promote responsible use and encourage customers to vape only if they are legal-age adults who already use nicotine products.
Our products are not designed for youth or non-smokers, and we actively support health-focused education about nicotine awareness.
Certain provinces or municipalities may have specific vaping regulations, including restrictions on nicotine concentration or flavor options.
Before placing an order, please check your local laws to ensure compliance.
Absolutely! Whether you’re new to vaping or upgrading your setup, our knowledgeable team is happy to help you find the right fit.
Reach us via email or live chat for personalized recommendations.
📧 Email: bcvaporcanada@gmail.com
We respond to all inquiries within 24–48 hours.
For quick answers, visit our Contact Us page or check the Help Center.